Note: At this time we are unable to deliver kayaks unless local, please call 01202 700503 for details.

Prices quoted include delivery to the front door of your house or building to most addresses within the UK . Deliveries are normally made within 3 days but we will inform you if it's not going to be within 4-6 days. Please note that for additional services such as evening or weekend delivery, deliveries to remote or island locations, deliveries outside the UK or Europe , or when special delivery services are requested, additional charges to cover these costs will apply. Please contact us for details and costs by Telephone (+44) 01202 700503 or e-mail: info@pooleharbour.co.uk

 

Delivery during Covid

We would like to thank everyone supporting us! As you know we are a small local shop with a small team that are working very hard to fulfill orders, answer email/calls and sort the shop for opening on the 15 June. We are asking for your understanding, a lot of things are out of our control and we are doing our best to keep you informed as much as possible.

Some online orders may take longer than normal to get to you, this is for two main reasons. 1: we send orders 2-3 days delivery but due to the strain all delivery companies are under the delivery may take a bit longer. 2: Our website will allow you to order a product that we have in or can get in. Due to delivery delays some stock is taking longer to arrive in the shop than normal. We want to thank you for your understanding and patience and suggest you get in contact with us direct via phone, email or Livechat before you order for availability on large items. We are adding details of shipping details where possible.

Note: At this time we are unable to deliver kayaks unless local, please call 01202 700503 for details.

United Kingdom Mainland

Please Note: We cannot guarantee free delivery for goods 3m.  All orders over this length will have a £25 delivery charge, this also applies to Channel Islands and the IOW for any large delivery. A  £25 delivery charge will also apply to kayaks and any second-hand product. Unsure? please call 01202700503

Orders Under £25

Orders £25 - £100

Orders Over £100


1st Class - Royal Mail
£1.95


Recorded Courier Delivery
FREE


Recorded Courier Delivery
FREE

Mainland Europe and Ireland

Orders Under £25

Orders £25 - £100

Orders Over £100


1st Class - Royal Mail
£1.95


Recorded Courier Delivery
FREE


Recorded Courier Delivery
FREE

Worldwide -

Please Note: To ship goods over 3m long anywhere else but the UK please give us a call on 01202700503 or email us at info@pooleharbour.co.uk. for a quote. Please also call for information on any item over 2m long to UK highland and islands as these maybe subject to change.

 

Orders Under £50

Orders £50- £100

Orders Over £100


Recorded Courier Delivery
£6.00


Recorded Courier Delivery
£6.00


Recorded Courier Delivery
£10.00

 

Online Exclusive Products - 

Online exclusive products can only be ordered online and may have a later delivery date, you will be notified of stock confirmation and the ETA of the product and will receive tracking details once on the way to you. If you have any questions please email or call us on 01202 700503 and we will be happy to help.

Second Hand Products - 

All second hand gear incurs a £25 delivery fee to anywhere in the UK. For purchase of such gear worldwide, please contact us on 01202 700503 and we will organise a delivery quote.  

Long Products - 

Due to price fluctuations with courier services over long lengths and heavy boxes, we cannot guarantee FREE delivery goods 3m or over. This also includes any kayak. If in doubt call us on 01202 700503.

Kayak Delivery - 

FREE delivery cannot be guaranteed with the purchase of any kayak due to price fluctuations with couriers and the length and weight of these products. This includes kayaks that are under 3m in length. After purchase we will get in contact with a delivery quote. For any questions on this please call us on 01202 700503. 

Note: At this time we are unable to deliver kayaks unless local, please call 01202 700503 for details.

Discounted Products - 

Some products that have an automatic discount may take a little longer to arrive with you. You will be notified of any delay in delivery.

Christmas Delivery -

After 13th December Christmas delivery can not be guaranteed, if you are unsure please get in contact. 

Damage in Transit

After leaving the shop all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as " Unable to inspect goods on delivery” or “damaged” to warn the forwarder that a claim may be forthcoming. For goods with a value over £200 we require that any damages are noted on the delivery note at the time of delivery, all other damage claims must be reported to us within 2 days of taking delivery.

Controllers of Personal Information

Any personal information provided to or to be gathered by watersportsshop.co.uk, Windtek.co.uk and pooleharbour.co.uk is controlled primarily by: Poole Harbour Watersports, 284 Sandbanks Road, Poole, BH14 8HU. We do not keep any online banking/credit card information.

Availability and delivery

All orders placed by you and purchases of goods from us ( in-store, by telephone, via our website) are on the basis of these are subject to acceptance by us by delivery of the goods to you or by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between you and us. We reserve the right to amend or withdraw an order up to the point of delivery. We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.

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